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FAQ's

 

HOW DO I PLACE AN ORDER?

YAY!  We can’t wait to work with you. To get the ball rolling, send us an email to let us know you’re ready to order. Tell us what collection you’d love to use, what pieces you're interested in and the quantity of items are required. We’ll then send you off an initial quote and go from there! Once you confirm exactly what you’d like to order, 50% of your final payment is required before we get started on your beautiful design.

 

HOW DO I MAKE A PAYMENT FOR MY ORDER?

You can make payment directly into Dusty Boys bank account. Don’t worry, we’ll email you all bank details once you’re ready to work with us!

 

WHAT IS THE TURNAROUND FOR A WEDDING STATIONERY ORDER?

You will receive your first digital proof within 3-5 working days via email. Once you sign off on your stationery, your order will be printed and delivered within 7 - 12 working days. If you need your order sooner, that’s no problem! Your order will be prioritised for an additional 10% charge.

 

CAN I ORDER A SAMPLE?

Absolutely! Sample packs can be purchased HERE. It’s a really great way to see just how beautiful our quality is.  However, please note personalised items cannot be issued for sample. 

 

CAN I CHANGE THE FONTS AND COLOURS OF A DESIGN FROM THE ORIGINAL?

The fonts and colour schemes chosen are what we feel work best for each collection. If, however, there’s a font or colour scheme that you really love, we would be more than happy to change both at no extra cost! 

 

WHAT ARE YOUR REFUND AND CANCELLATION POLICIES?

Unfortunately we don’t accept returns and don’t offer refunds. By signing off on your final proof you accept responsibility for the information and layout as shown. If mistakes are discovered after proof approval, I’m afraid Dusty Boy is required to charge for a reprint.

 

WHAT QUANTITY SHOULD I ORDER?

We always suggest ordering one invitation per household plus 10% extra to allow for spares and potential keepsakes! Remember if you’re handwriting the invitations or addressing the envelopes, mistakes can happen and reprints are costly.

 

DO YOU SHIP INTERNATIONALLY?

Yes! Please contact us for shipping rates. 

 

CAN I SEE A HARD COPY BEFORE GOING TO PRINT?

Absolutely! We can send you a hard copy of digitally printed (not foiled) stationery prior to ordering for €20 including postage. We advise this especially for custom orders, to ensure colour representation is exactly what you’re looking for. 

 

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